Thought I'd update everyone as to my transaction with LMM. Since it was paid via Paypal, a refund literally takes minutes. Here's their COMPLETE response I received upon making that request:
"Ok, I will cancel the order and get you written up for a refund through paypal."
That was sent to me on 05/23/11, the same day I asked for the refund. After receiving their response I waited several days with no luck. On 05/25/11 I phoned them and asked about the refund. I was told the person who does them wasn't in yet, but a note would be left on their desk. As of Sunday, 05/29/11, I STILL hadn't received my refund. I sat down Sunday night and wrote them another email. I advised them to please contact me by today (05/31/11) in order to resolve my refund, assuming they were closed yesterday due to Memorial day...and stated that assumption in the email! I advised them that if the situation was not resolved today, I would have no option other than to file it with Ebay and Paypal. In NO correspondence with them did I attempt to be rude, nasty or unprofessional. Though highly tempted, I refrained. I even reworded things several times because statements started to sound that way.
As of 12:30 this afternoon I hadn't received so much as a peep. I then phoned and asked to speak with Kevin Mills. After waiting on hold I was asked "who may I say is calling?", and I identified myself. Back on hold again. A few minutes later I was informed he was "on another line", and could that person help me? Okay, enough is enough! I then promptly filed a dispute through Ebay. Don't ya know, within less than 20 minutes I had a full refund. 20 minutes, NOT 8 days!! I also got a response through Ebay from LMM which I thought I'd share. You can be your own judge as to the level of "professional and courteous service" that was demonstrated!
"Hi John, You canceled this item last Monday and it was in the processing to be credited today. We are not one guy sitting here in his underwear selling stuff out of his garage, there are procedures that need to be done with our accounting to get your credit done. We let you know the credit would have to be submitted and processed through the office and it would take several days to show up. It would have been done yesterday but no one was here due to the holiday. I also see you sent emails over the weekend, again, it was a holiday and no one was here until this morning. Sorry for the delay but not everyone here has the banking info to issue credits, that is handled by our accounting dept."
Also let's make this straight for the record, LMM is NOT some huge corporate conglomerate with hundreds of employees that have to go through tons of bean counters and signatures. Had this been a large multi store, multi state company like vendors known by three letters, I'd understand a little more. The person who sent me the statement I shared previously regarding "being written up" for a refund was sent by Kristy Mills. As you can also see in their refund response, no where did they state it would take several days (BTW, "several days" is obviously LMM's defintion of over a week!). I also sent them ONE email on Sunday night....not emailS. You be the judge of levels of BS!
As for me, I've finally concluded my business with LMM. If you're happy with them, continue to do business with them. I for one will never deal with them again, nor will I ever recommend them to anyone! Rant over!
:soapboxrant
p.s. I was able to CONFIRM a cowl in stock with another vendor and already placed an order. I was also told it's going out today! Maybe I can get it installed NEXT weekend!
, my friend offers to ship them to me, but I suggest lets wait and see where they ship the last two parts, the last time I spoke with LMM was early last week, they tell me that Scott Drake shipped them the wrong part and it will be another 15 days!, it's a F%%ng overhead console, how many different overhead consoles are there?? :rant :rant :rant :rant :rant :rant :rant :rant :wtf
