I deal almost exclusively with NPD Florida, almost entirely by phone orders. I have found dealing with NPD a pure joy and pleasure, as they only rarely don't have an item in stock, and when they do, they tell you before you complete the order. On the rare occasions that a shipment was wrong, NPD always is there to satisfy you by making it right. Out of nearly 40+ orders over the past decade, only once was a sales representative suspicious of my claim that a small part was not found in the box, but he did come through as needed. Shipping is good, and I've never received a damaged part in shipping.
NPD has some parts that can only be found there. Most of their catalog lists various quality levels of parts. My recommendation is always go for the highest quality part listed.
Only recently has NPD put ordering on-line, and personally, I would not use it. Too many times the sales reps correct my initial selection errors, which probably won't happen as regularly by ordering on line. A big plus with ordering by phone is that they are 7x24; I found late at night or very early in the mornings are great times to call them, avoiding wait times during the busy daytime hours.
On a scale of 1-5, with 5 being tops, I give NPD a 5.0. You just can't beat their quality and customer service.
NPD has some parts that can only be found there. Most of their catalog lists various quality levels of parts. My recommendation is always go for the highest quality part listed.
Only recently has NPD put ordering on-line, and personally, I would not use it. Too many times the sales reps correct my initial selection errors, which probably won't happen as regularly by ordering on line. A big plus with ordering by phone is that they are 7x24; I found late at night or very early in the mornings are great times to call them, avoiding wait times during the busy daytime hours.
On a scale of 1-5, with 5 being tops, I give NPD a 5.0. You just can't beat their quality and customer service.